AVACEN MEDICAL
Privacy Policy
AVACEN, Inc. – Privacy Policy
Last Updated: December 7, 2025
AVACEN, Inc. (“AVACEN,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://avacen.com or otherwise interact with us.
By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use.
- Information We Collect
We collect information in the following ways:
Information You Provide to Us Voluntarily
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through third-party providers)
- Customer support messages
- Survey or contest submissions
- Product purchase history
Information Collected Automatically
When you visit the Site, standard usage information is collected, including:
- IP address
- Browser type and device type
- Pages visited
- Time and date of visit
- Referring websites
- General location (non-specific)
We use cookies, pixels, and analytics tools (e.g., Google Analytics, Shopify analytics) to improve your browsing experience.
Payment Information
All payments are securely processed by third-party payment processors (e.g., Shopify Payments, Stripe). AVACEN does not store or directly access full credit card numbers.
- How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer service and product support
- Respond to inquiries
- Send updates, promotions, or product information (unless you opt out)
- Improve the Site and user experience
- Detect and prevent fraud
- Maintain internal business operations
We do not sell or rent your personal information.
- When We Share Information
We only share information as necessary to operate our business, including:
Service Providers
- Shipping carriers (e.g., UPS, FedEx, USPS)
- Payment processors
- Website hosting and analytics services
- Email marketing tools
- Customer support systems
These parties only receive the information necessary to perform their functions.
Legal Obligations
We may disclose information if required to comply with:
- Law enforcement
- Court orders
- Regulatory authorities
We do not sell personal information.
- Your Rights and Choices
You may contact us at any time to:
- See what data we have about you
- Correct or update your information
- Request deletion of your data
- Opt out of marketing emails
- Express concerns about how your data is used
To exercise your rights, contact us at support@avacen.com or use the contact information on our website.
All marketing emails include an unsubscribe link.
- Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Recognize returning visitors
- Improve your browsing experience
- Save login preferences
- Understand how users interact with the Site
- Personalize content and advertising (if applicable)
Cookies do not store personal information such as your name or payment data.
You may disable cookies through your browser settings, but some site features may not function properly.
- Links to Other Websites
Our Site may contain links to third-party sites.
We are not responsible for the content or privacy practices of those sites.
We encourage you to read their privacy policies before providing any information.
- Surveys & Contests
Participation in surveys or contests is voluntary.
Information collected may include:
- Contact information
- Demographic information
- Product feedback
This information is used to improve products, award prizes, and enhance customer experience.
- Children’s Privacy
The Site is not intended for individuals under 18.
We do not knowingly collect information from children.
If you believe we have inadvertently collected information from a minor, contact us immediately.
- Data Security
We take the security of your information seriously.
Online Security
- Sensitive information (like credit card data) is encrypted using SSL.
- Hosting providers maintain industry-standard protections.
Offline Security
- Only employees with a business need (e.g., shipping, billing, support) may access personal information.
- Secure servers and restricted access procedures are used.
No method of transmission is 100% secure, but we follow best practices to protect your data.
- Data Retention
We retain your information only as long as necessary to:
- Fulfill the purposes described
- Comply with legal or regulatory obligations
- Resolve disputes
You may request deletion at any time.
- International Users
If you access the Site from outside the United States, your information may be transferred to and processed in the U.S.
By using the Site, you consent to this transfer.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
- Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, contact us:
AVACEN, Inc.
Email: support@avacen.com
Phone: 888-4-AVACEN (888-428-2236)
6451 El Camino Real, Suite C
Carlsbad, CA 92011
About AVACEN®
AVACEN® stands for Advanced VAscular Circulation ENhancement AVACEN is a noninvasive, FDA Cleared, drug-free, over-the-counter (OTC) heat therapy system for temporary relief of minor muscle pain, joint pain, and stiffness.
